Subscription and Payment

• How to Remove VAT/MwST from Your Subscription

  If you are a business located in another EU country outside of Germany, you can be exempt from VAT by providing a valid EU VAT ID at the time of purchase. Here’s how it works: When subscribing or making a purchase, you’ll be asked to enter your billing information. Reverse charge the VAT - meaning you won’t be charged the 19%. The responsibility to report and pay the VAT shifts to you under the reverse charge mechanism, as per EU tax regulations. | The VAT ID must be entered during tFew readers

• How to Download Your Invoice and/or Receipt

  If you are subscribed to any Bottlebooks plan, you should receive your invoice via e-mail. However, if, by any chance, you don't receive it you can access both your invoice and receipt through Bottlebooks. On the top right corner, click on your account logo. Then, select Account. You can also get here directly. Click on Open billing console. ![](https://storage.crisp.chat/userFew readers

• How to Update Your Credit Card Information

  Making sure your credit card information is up to date is easy and quick and will prevent future complications. You’ll find the option in your settings. Here’s how to get there: On the top right corner, click on your account logo. Then, select Account. You can also go directly here. Click on Open billing console. ![](htFew readers

• How to Cancel Your Subscription

  Whether you have an E-Labels or Portfolio subscription, you can cancel it at any time, by following the steps below. | Once you've done it, you will retain access to your subscription for the rest of the current billing cycle. On the top right corner, click on your account logo. Then, select Account. Click on Open billing console. Cancel yourFew readers

Multi-Brand Accounts

• Brands and Multi-Brand Account Types

  In Bottlebooks, there are brand accounts that can hold wines and then there are Mulit-Brand accounts - Importers - that can manage many brands in one account. | If you already have account(s) in Bottlebooks and need to rearrange them, please reach out to customer support in the chat or at support@bottlebooks.me. What is a brand in Bottlebooks? When do you need a separate account? [How is a Multi-Brand produFew readers

• How to Switch or Change Brand Accounts

  If you have access to many accounts, you can easily change or switch between all the accounts associated to your login. You can click here or scroll to the top right corner and click over your logo or first letter of your brand. Then, click on Switch Business Profile. ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19015735005/original/5iM2sswho3s5WvczTIStKc6L02g8et_kqw.pngFew readers

• How to Add a Brand to Your Multi-Brand Account

  If you're a Bottlebooks Importer who wants to add a new winery to your account, there's an easy to achieve that, when the producer doesn't already have a Bottlebooks profile. | If the winery you wish to add to your Multi-Brand account already exists in Bottlebooks, then they need to be added by us. Please reach out to us at support@bottlebooks.me. You can create a new winery profile and simultaneously add it to your account by simply going through the motions oFew readers

Account Settings

• How to Manage Users/Editors in a Single Account

  Having multiple people access and manage a business profile is something that Bottlebooks allows you to do without the need to share your login information. You can smoothly grant your team members access to the account on your Brand Settings, as well as assign them the level of clearance you feel the most comfortable with. Types of Users How to Add a User [How to Remove a User or ChangSome readers

• How to Choose Your Language

  It's easier to navigate Bottlebooks if you're using it in your preferred language. | This setting is for the language that you will see in your interface. There are many other places in Bottlebooks where you can see or set multiple languages when creating outputs like e-labels, event pages and more. You can choose from many languages in just a few clicks: Go directly to your Account Settings or, on the top right corner of yourFew readers

• How to Reset Your Password

  If you're trying to enter your Bottlebooks account and can't remember your password, here's what you can do: Click here or enter the email associated with your Bottlebooks account on the Let's start! page and then click on Forgot Password? Click on Get Reset Link. ![](https://storage.crisp.chat/uFew readers

• How to Change Your Password

  You can find the feature to change your Bottlebooks login password in your Account Settings. To get there, you need to: On the top right corner, click on your account logo. Then, select Account. On your Account page, click CHANGE PASSWORD, on the right. Insert your current password and then the new one. Click Save. ![](https://storage.crisp.chat/users/helpdesk/weFew readers