Subscription and Payment
How to Remove VAT/MwST from Your Subscription
How to avoid paying VAT If you are a business located in another EU country outside of Germany, you can be exempt from VAT by providing a valid EU VAT ID at the time of purchase. Here’s how it works: When subscribing or making a purchase, you’ll be asked to enter your billing information. Reverse charge the VAT — meaning you won’t be charged the 19%. The responsibility to report and pay the VAT shifts to you under the reverse charge mechanism, as per EU tax regulations.Few readersHow to Cancel Your Subscription
Whether you have an E-Labels or Portfolio subscription, you can cancel it at any time, by following the steps below. On the top right corner, click on your account logo. Then, select Account. Click on Open billing console. (https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2025-05-16-at-14444k0qudl.png =600x123) 5. Cancel yourFew readersHow to Download Your Invoice and/or Receipt
If you are subscribed to any Bottlebooks plan, you should receive your invoice via e-mail. However, if, by any chance, you don't receive it you can access both your invoice and receipt through Bottlebooks. On the top right corner, click on your account logo. Then, select Account. You can also get here directly. Click on Open billing console. (https://storage.crisp.chat/useFew readersHow to Update Your Credit Card Information
Making sure your credit card information is up to date is easy and quick and will prevent future complications. You’ll find the option in your settings. Here’s how to get there: On the top right corner, click on your account logo. Then, select Account. You can also go directly here. Click on Open billing console. (htFew readers
Multi-Brand Accounts
Brands and Mutli-Brand Account Types
In Bottlebooks, there are brand accounts that can hold wines and then there are mulit-brand accounts that can manage many brands in one account. If you already have account(s) in Bottlebooks and need to rearrange them. Please reach out to customer support in the chat or at support@bottlebooks.me. Skip ahead to: What is a brand in Bottlebooks? When do you need a separate account? (3-so-when-do-you-need-a-separate-accoSome readersHow to Switch or Change Brand Accounts
If you have access to many accounts, you can easily change or switch between all the accounts associated to your login. You can click here or scroll to the top right corner and click over your logo or first letter of your brand. Then, click on Switch Business Profile. (https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19015735005/original/5iM2sswho3s5WvczTIStKc6L02g8etkqw.pngFew readers
Account Settings
How to Choose Your Language
It's easier to navigate Bottlebooks if you're using it in your preferred language. This setting is for the language that you will see in your interface. There are many other places in Bottlebooks where you can see or set multiple languages when creating outputs like e-labels, event pages and more. You can choose from many languages in just a few clicks: Go directly to your Account Settings or, on the top right corner of your dashSome readersHow to Reset Your Password
If you're trying to enter your Bottlebooks account and can't remember your password, here's what you can do: Click here or enter the email associated with your Bottlebooks account on the Let's start! page and then click on Forgot Password? (https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2025-05-07-at-09193jpll0o.png =400x302) Click on Get Reset Link. (https://storage.crisp.chat/uSome readersHow to Manage Users/Editors in a Single Account
Having multiple people access and manage a business profile is something that Bottlebooks allows you to do without the need to share your login information. You can smoothly grant your team members access to the account on your Brand Settings, as well as assign them the level of clearance you feel the most comfortable with. Types of Users How to Add a User Types of Users BottlebooksFew readersHow to Change Your Password
To change your Bottlebooks login password, you can find the feature in your Account Settings. To get there, you need to: On the top right corner, click on your account logo. Then, select Account. On your Account page, click CHANGE PASSWORD, on the right. Insert your current password and then the new one. Click Save. (https://storage.crisp.chat/users/helpdesk/wFew readers