> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.bottlebooks.me/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Sending Targeted Messages to Exhibitors or Suppliers

After setting up your event or collection and adding your exhibitors or suppliers, you'll need to communicate with them efficiently, for example to remind them to complete their registration, request updates, or share important information.
To help you with that, Bottlebooks allows you to send messages directly from the platform, targeting specific registrations or contacts.

If you haven't completed the first steps, then you should do that first. See [How to Set Up and Manage an Event or Collection](https://bottlebooks.crisp.help/en/article/how-to-set-up-and-manage-an-event-yh5wov/) for guidance.


# Sending a Registration Notification Message

### To a Targeted Group

###### According to Registration Status
You can easily send a notification targeting a group of partners, according to their registration status. The available options are:
* **All** — every registration in the collection
* **Completed** — registrations already completed
* **In Progress** — registrations that have been started
* **Not Started** — registrations that have not yet been opened
* **Organizer Reviewed** — registrations reviewed by the organizer
* **Requested Updates** — registrations where updates were requested

1. Open your registration, on the **Partners** page.
2. Click on **Message**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2025-05-12-at-16222_6f4ykp.png =350x230)

This opens the email editor, where you can select the recipients and compose your message.
3. In the **To** field, you can define who should receive the email.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2026-03-10-at-15143_g3tpoo.png =600x475)

5. Once you're happy with your message, click **Send**.
__Example__:
If you wish to contact only those exhibitors or suppliers who have not yet begun their registration, select **Not Started** on the menu and then send your targeted message.

###### According to Types of Contacts
You can easily send a notification targeting a group of partners, according to the type of contact you want to reach out to. These may include:
* Registration users
* Primary contacts
* Attending contacts
* Distribution contacts 

| If the same email address appears more than once within a registration, Bottlebooks will only send **one email** to that recipient.

1. Open your registration.
2. Click on **Emails**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2026-03-17-at-15054_k4tgsa.png =500x251)

This opens the emails tab, where you can see and manage the emails you've previously sent.

| This tab needs to be enabled on Settings > Overview. To learn more, please refer to [Managing Your Event or Collection Settings](https://support.bottlebooks.me/en/article/managing-your-event-or-collection-settings-1ms7mq2/).

3. Click on **New Email**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2026-03-17-at-15065_1cw8zgv.png =550x250)

4. In the **To** field, you can define who should receive the email.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2026-03-17-at-15091_1eqtcri.png =550x288)

5. Once you're happy with your message, click **Send**.

### To One or More Specific Partners

If you'd like to send a message to one or more specific exhibitors or suppliers, you can do it one of 2 ways:

###### Select by registration
1. Open your event or collection, on the **Partners** page.
2. Select the exhibitor(s) or supplier(s) you'd like to contact.
3. Click on **Message**.
![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2025-05-12-at-16324_ptro00.png =650x279)
4. Write your message and then click **Preview** to see how it will appear to the exhibitors or suppliers.
5. Once you're satisfied, click **Send**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2026-03-11-at-09373_s1uatj.png =600x472)

###### Write E-Mail Addresses in the To Field
In both formats seen above, you can manually write an e-mail address in the **To** field.
You can do this on top of selecting a group, or use only e-mail addresses typed out by you.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2026-03-17-at-15101_1iuz5ep.png =400x318)