> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.bottlebooks.me/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Update Your Credit Card Information

Making sure your credit card information is up to date is easy and quick and will prevent future complications.

You’ll find the option in your [settings](https://app.bottlebooks.me/dashboard/app/settings/card). Here’s how to get there:
1. On the top right corner, click on your account logo.
2. Then, select **Account**. You can also [go directly here.](https://app.bottlebooks.me/dashboard/app/next/en/540eb33d3000ce0d1be9ef0a/classic/settings/account)
3. Click on **Open billing console**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2025-05-16-at-14444_em0sxk.png =600x123)

5. Click on the "edit" icon and proceed with updating your credit card information.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2025-05-06-at-17154_35bvis.png =500x329)

| Bottlebooks uses Stripe, one of the most popular payment services in the world.

### Payment Not Working?

If your payment fails or your subscription expires due to a failed charge, here are a few things to check:

* **Expired card:** If your card is expired, you'll need to add a new payment method in the billing console (see steps above).
* **Adding a payment method doesn't open a form:** Try a different browser or clear your cache. If the issue persists, contact support.
* **Subscription expired after a failed payment:** Go to **E-Labels**, click on **Account** in the bottom left, then select your plan to re-subscribe. You can reuse any discount code from your previous checkout.
* **Payment accepted but an error occurred:** If your payment was charged but you received an error message, contact support — the subscription can be activated manually.
* **Payment registered incorrectly:** If you were charged but your subscription is not active, contact support to have it resolved.

If online payment is not possible, contact support to arrange an alternative payment method.