> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.bottlebooks.me/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Setup and Manage a Product Based Request

A Product Based Request is is a type of Bottlebooks request, in which you ask your partners to provide information for a specific list of products, typically those they regularly supply to you.

* [Setup a Product Based Request](#1-setup-a-product-based-request)
* [Request an Additional Product](#1-request-an-additional-product)
* [Match a Product](#6-how-to-match-a-product)
* [Unmatch a Product](#6-how-to-unmatch-a-product)


# Setup a Product Based Request

In order to begin a Product Based Request, you'll need to provide Bottlebooks with a Masterlist that includes the following:

| Field | Obligation | Description |
| ---- |
| **External ID** | Mandatory | A unique identifier for the product. This can be your internal ID or any consistent code. |
| **Product Name** | Mandatory | The name of the product. |
| **EAN Code** | Optional | The barcode of the product. |
| **Vintage** | Optional | The vintage of the product (if applicable). |
| **Supplier Name** | Mandatory | The company or winery that supplies the product. |
| **Supplier Contact** | Mandatory | The name and email of the person responsible for providing the data. |

We will use this Masterlist to configure the request and link each product to the appropriate partner.


# Request an Additional Product

1. Open your event or collection.
2. On the **Partners** page, click on the partner who you want to request a new product from.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/image_7tb1i5.png =650x277)
3. Click on **Products**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/image_1rqymr9.png =650x383)
4. Click on **Request Product**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/image_1vth15l.png =650x226)
5. Fill in the product details and click on Save.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/image_1pqnlra.png =450x500)
The request of the new product will now appear on the partner's registration.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/image_bxx97r.png =650x207)
| You should notify them that there's a new request and that their registration needs to be updated. For details on this, please refer to [How to Request Updates for Missing Information](https://support.bottlebooks.me/en/article/how-to-request-updates-for-missing-information-11r1j9d/).


# Match and Unmatch Products

###### How to Match a Product
In some cases, a partner might add a product manually without matching it to one from your original list. These unmatched products will appear as separate entries, which you can match yourself.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/image_8z5jtv.png =650x353)
1. Open your event or collection.
2. On the **Partners** page, click on the partner whose products you'd like to review.
3. Go to the **Products** page.
4. Locate the unmatched product.
5. Click on **Match product**. This will open a new page.
6. Search for the correct product:
* using the search bar.
* in Portfolio, by clicking on **Add from Portfolio**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/image_s5uu11.png =650x368)

7. Once you've found the right match, click on **Select** and then **Done**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/image_vy4wm4.png =650x348)
8. The product will now appear marked as **Matched**, in green.

###### How to Unmatch a Product
If a product has been incorrectly matched, you can revert the match.

1. Open your event or collection.
2. On the **Partners** page, click on the partner whose products you'd like to review.
3. Go to the **Products** page.
4. Locate the mismatched product.
5. Click on **More**.
6. Then, click on **Unmatch product**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/image_1h8a7rn.png =650x365)