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> Use this file to discover available pages before exploring further.
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# How to Request Updates for Missing Information

During the registration process, some exhibitors or suppliers may leave mandatory fields empty.

### How to Identify Missing Information

1. Open your event or collection.
2. Click on the exhibitor or supplier which you'd like to check.
3. Look for any sections marked with an orange warning icon. They indicate that required information is missing.
For example, if a product entry is incomplete, the **Products** section will display a warning.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2025-06-11-at-14551_1j6vdhj.png =650x281)

### Reviewing the Incomplete Entry

1. Click on the relevant section to see which item is affected.
If you click on **Products**, for example, you'll find that incomplete products are marked as such

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2025-06-11-at-15013_xun6lk.png =650x199)

2. Click on the product and, at the top of the page, you’ll see an orange banner explaining what’s missing. 
The incomplete field(s) will be marked with a red error icon.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2025-06-11-at-15045_1nue7rw.png =450x325)

### Requesting Information Update

1. Open your event or collection.
2. Select the exhibitor or supplier which you'd like to request updates from.
3. Click on **Mark as**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2025-06-11-at-15363_oiew62.png =650x245)

4. Click on **Request updates**.
5. Write the message to you exhibitor or supplier.
6. Click on **Preview**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2025-06-11-at-15365_4vy7ds.png =450x271)

7. Send the e-mail.
8. The status of the registration will be altered to **REQUESTED UPDATES**, so you can easily keep track of all of your exhibitors or suppliers.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/6/c/4c6c4ee4049c1800/screenshot-2025-06-11-at-15371_53rij4.png =650x244)